Fix payment issues, such equally declined or incomplete transactions

If you have problems paying for Google products, you might need to fix a problem with your payments profile.

Find the issue you're experiencing below:

"Your transaction cannot exist completed"

A variety of unlike situations may trigger this message. Try these suggestions to resolve the issue:

  • If this bulletin is followed past instructions for submitting additional information to us, please practice and then. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such as a credit card) matches the accost recorded in your Google payments center settings. If they don't match, update your address in your Google payments center, and try the transaction again.
  • Try using a Google Play gift card to complete the transaction.
  • Endeavour using the best interface for your calculating device:
    • If you lot're using a desktop figurer, try the transaction using the Google production's website.
    • If you're using a mobile device, try using the product's mobile app (if an app is available).
  • If you're using invitee checkout when the error occurred:
    • Try signing in to an existing Google business relationship and placing the lodge again.
    • Try creating a new Google account if yous don't already have i and visiting the Google Store to try the transaction over again.

"Unable to complete transaction: Expired card"

Bank check to see if your payment method is upwardly to date. If it isn't, update information technology in the Payments center.

"Unable to complete transaction. Please use some other course of payment."

Notation: These steps also utilise if you see the fault message "Your payment didn't go through. Please endeavour a different payment method or effort again later."

Effort the following:

  1. Bank check to see if your payment method is upward to engagement. If it isn't, update it in the Payments center, then attempt your purchase once more.
  2. Make sure yous have enough money in your business relationship for the purchase.
  3. If you're still having issues, contact your bank to come across if at that place's a problem with your business relationship.
  4. Attempt making the purchase once again with a dissimilar payment method.

"Your payment was declined due to an issue with your account"

If you see this message, it might be because:

  • Nosotros saw a suspicious transaction on your payments profile.
  • Nosotros need a piffling more information to protect your account against fraud.
  • We demand a picayune more information to comply with Eu law (European customers only).

To prepare the issue, try the following:

  1. Become to the Payments center.
  2. Accept action on whatsoever errors or requests in the payments centre.
    1. You might demand to verify your identity earlier you tin can buy anything through your Google Account.
  3. Make certain your name, address, and payment information are up to date.

"Unable to process payment: Depression bill of fare balance"

Yous might not take enough funds in your account to brand the payment. Check your account balance or contact your bank.

Ineligible or unavailable credit or debit card

Carte du jour is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You lot must verify the carte before you lot tin use it over again:

  1. Go to pay.google.com and sign in to your business relationship.
    1. If you accept multiple accounts, sign in to the account with the grayed-out carte.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Within ii days, you'll detect a temporary accuse on your card statement along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the eight-digit code.

If y'all try to verify the payment method again:

  1. Ostend which carte you desire to verify.
  2. Check how long ago yous tried to verify your card.
    • If less than 2 days: Wait upwards to 2 days.
    • If more than 2 days: Cheque your card statement. You should notice a temporary charge from Google called "GOOGLE Exam," with an 8-digit lawmaking.

Menu is grayed out & says "menu is ineligible"

Yous tin't use this card for this purchase. Endeavor to brand the purchase over again with a different carte du jour.

If the card you lot want to utilise isn't listed, follow the on-screen instructions to add a new menu.

Closed payments profile

Learn more than nearly what to practise if y'all temporarily or permanently closed your payments profile.

If you're even so having trouble, contact support.

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